Delivery & Returns
Printed within 48 hours, posted letterbox-friendly, and backed by a 12-month reprint guarantee.
Delivery (UK only)
| Service | Cost | Speed after printing |
|---|---|---|
| Royal Mail 2nd Class | £1.95 | 2–3 working days |
| Royal Mail 1st Class | £2.95 | 1–2 working days |
| Tracked 24 | £4.50 | Next working day |
| Orders over £25 | FREE | 2nd Class |
All orders are printed within 48 hours on working days and posted in board-backed, letterbox-friendly envelopes — no waiting in.
Returns & our guarantee
If we got it wrong, we put it right. Misprint, damage in the post, or a label that peels, fades or falls off within 12 months — email a photo to us and we'll reprint free or refund. No forms, no fuss.
Change of mind: because every pack is personalised with your child's name, personalised items are exempt from the usual 14-day cancellation right under the Consumer Contracts Regulations 2013. Please double-check spelling before ordering — or choose the free proof option.
Your statutory rights under the Consumer Rights Act 2015 (goods must be as described, of satisfactory quality and fit for purpose) are never affected by any of the above.